What problem it solves
Ops questions and CMR approvals interrupt the desk all day. Putting status, pricing context, and approvals in Telegram keeps the workflow where the team already lives.
How it works
- Connect a workspace bot via the managed 4logist.ai bot or a pasted token.
- Staff link their chat with a personal deep link from the dashboard.
- Ask questions or approve packets; voice is transcribed with Whisper.
- Unknown chats are refused — strangers cannot reach the agent.
Frequently asked questions
Can a stranger DM the bot and get order data?
No. Unlinked private chats are refused. Only linked principals (staff, drivers, clients) are routed.
Do drivers get the same agent tools as managers?
No. Capabilities are role-based. Drivers and clients do not hold agent:chat; staff do.