Measure the real delay
Track hours from inbound RFQ to first client-visible reply. If the median spikes after 18:00, you do not have a staffing problem alone — you have an after-hours coverage problem.
Remove the blank page
Morning backlog shrinks when overnight RFQs already have drafts. Operators spend minutes editing instead of starting from zero.
Surface forgotten deals
Open unquoted TMS requests are silent revenue leaks. A single Telegram nudge when a request ages past your threshold beats heroic inbox archaeology.
A 30-minute rollout
- Connect one mailbox.
- Process a week of RFQs in draft-only mode.
- Enable deal watching on 4logist requests if you use auto-create.
- Expand only after seniors trust the drafts.