What the connection does
New messages are fetched by UID cursor into a normalized inbound format. Freight inquiries are triaged, priced, and drafted. Replies thread with In-Reply-To / References and can APPEND to Sent or Drafts.
- Works with most work mailboxes that support IMAP + SMTP
- Passwords encrypted at rest with CREDENTIALS_ENC_KEY
- First connect seeds the cursor at the live top of the mailbox (no surprise backfill)
Setup
- Open Team settings → Connect IMAP/SMTP.
- Enter the mailbox address; review detected host/port suggestions.
- Run Test — both IMAP login and SMTP must pass.
- Save. New freight mail starts drafting on the next poll cycle.
Frequently asked questions
Can I use Gmail without OAuth?
When OAuth connectors are off, Gmail can use an app password over IMAP. Microsoft 365 password auth is rejected — use OAuth when enabled, or another IMAP provider.
Does connecting IMAP auto-send quotes?
No. The pipeline is draft-only. Operators send from the dashboard.